Privacy Policy

1. Introduction

Jeevak Multispeciality Hospital ("Jeevak," "we," "us," or "our"), operated by Dr. Bharat Ahire, MBBS MD, located at 4th Floor, Shiv Plaza Apartment, Dindori Road, Nashik 422004, Maharashtra, is committed to protecting the privacy and confidentiality of patient and visitor information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and medical information when you visit our hospital, use our website, or contact us. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following categories of information:

• Personal Identification Information: Name, age, gender, date of birth, Aadhaar number (if provided), address, phone number, email address
• Medical Information: Medical history, diagnoses, prescriptions, laboratory reports, treatment records, allergy information, insurance details
• Communication Records: Appointment requests submitted via our website or phone, WhatsApp messages, and any written correspondence
• Website Usage Data: IP address, browser type, pages visited, and time spent on our website (collected anonymously)

3. How We Use Your Information

Your information is used solely for the following legitimate purposes:

• Providing medical consultation, diagnosis, treatment, and follow-up care
• Scheduling and confirming appointments
• Processing insurance claims and cashless hospitalisations
• Maintaining accurate medical records as required by Indian medical regulations
• Communicating with you about your health and follow-up requirements
• Complying with legal obligations under the Indian Medical Council Act and applicable healthcare regulations
• Improving our services and website experience

4. Confidentiality of Medical Records

Medical records are treated with the highest level of confidentiality consistent with the Medical Council of India's code of ethics. Your medical information will not be disclosed to any third party without your explicit written consent, except:

• When required by law or court order
• When necessary to prevent imminent harm to you or others
• To authorised healthcare providers involved in your treatment (referral basis)
• To insurance companies strictly for claims processing, with your consent at admission
• For disease reporting mandated by public health authorities (notifiable diseases)

5. Data Security

We implement appropriate physical, electronic, and administrative safeguards to protect your personal and medical information from unauthorised access, use, or disclosure. Paper records are stored securely on-premises. Digital data is protected with standard access controls.

6. Sharing with Third Parties

We do not sell, rent, or trade your personal information to any commercial third party. Limited sharing occurs only as described in Section 4 above (insurance processing, legal compliance, referral care). Any third-party service providers who assist our operations are contractually required to maintain confidentiality.

7. Retention of Records

Medical records are retained for a minimum of 5 years from the date of last treatment as required under Indian medical regulations. After this period, records are securely destroyed. You may request a copy of your medical records by contacting us at the address below.

8. Your Rights

You have the right to:

• Access your medical records and receive copies
• Request corrections to inaccurate information
• Know how your information is being used
• Withdraw consent for non-essential communications at any time

9. Website Cookies & Analytics

Our website may use basic analytics to understand visitor patterns. No personally identifiable information is collected through website cookies. You may disable cookies in your browser settings without affecting your ability to use our services.

10. Children's Privacy

When treating minor patients, information is collected with the consent of parents or legal guardians. Medical records for minors are maintained with the same confidentiality standards.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the revised date. Continued use of our services constitutes acceptance of the updated policy.

12. Contact Us